Terms and Conditions

Your Company NameThese Terms and Conditions (“Terms”) govern access to and use of the SocialBeat platform and related services provided and owned by JEG SERVICES SRL, with registered office at Corso Umberto I #284, email [email protected] (“Company”, “SocialBeat”, “we”, “us”, or “our”).

By accessing, browsing, registering for, subscribing to, or using SocialBeat, the user (“User” or “Customer”) acknowledges that they have read, understood, and agree to be bound by these Terms.

If the User does not agree to these Terms, they must not access or use the Service.

1. Company Information

Service provider:

JEG SERVICES SRL
Corso Umberto I #284
Email: [email protected]
Website: https://socialbeat.app

2. Description of the Service

SocialBeat is a software-as-a-service (“SaaS”) platform designed to help users create, organize, manage, and, where available, schedule or publish social media content through digital tools, workflows, and integrations with third-party services.

Depending on the subscription plan selected, the Service may include:

account registration and user dashboard access;

content creation and content assistance tools;

social media workflow organization;

automation features;

scheduling and publishing functions;

integrations with external platforms;

service communications and operational updates.

The exact features, limits, and automation capabilities available to the User depend on the subscription plan chosen and may be updated from time to time.

3. Eligibility

The Service is intended for individuals and businesses acting lawfully and having the legal capacity to enter into binding agreements.

By using the Service, the User represents and warrants that:

they are at least 18 years old;

the information they provide is accurate, complete, and kept up to date;

they will use the Service in compliance with applicable law, these Terms, and the rules of any connected third-party platforms.

4. Account Registration

Access to certain features may require the User to create an account.

The User is responsible for:

maintaining the confidentiality of their login credentials;

all activity carried out through their account;

ensuring that connected accounts, settings, and permissions are accurate and properly configured.

The User must promptly notify the Company of any unauthorized use of the account or any other security breach.

We reserve the right to suspend or terminate any account containing false, incomplete, misleading, or unauthorized information.

5. Waiting List

Users may register for the SocialBeat waiting list by submitting the requested information through the relevant online form.

Joining the waiting list does not create any obligation for the Company to provide the Service by a specific date, accept any person as a customer, maintain any particular pricing, or preserve any specific feature set.

The Company may contact users on the waiting list with updates relating to launch timing, early access, onboarding, plan availability, and related service information, in accordance with applicable law and the Privacy Policy.

6. Subscription Plans

SocialBeat offers the following monthly subscription plans:

Starter — €24.99 per month

Pro — €59.99 per month

Business — €99.99 per month

All prices are stated in Euro (€).

The features, limits, and functionalities included in each plan are those described on the website, pricing page, checkout page, order form, or other official commercial materials published by the Company at the time of purchase.

Unless expressly stated otherwise, all plans are billed on a monthly recurring basis and automatically renew in accordance with Section 8 below.

7. Payment Terms

Subscription fees are payable in advance on a monthly basis.

By purchasing a subscription, the User authorizes the Company and its payment providers to charge the selected payment method for:

the monthly subscription fee applicable to the selected plan;

any renewal charges;

any taxes, duties, or similar charges where applicable.

If payment is unsuccessful, declined, reversed, or otherwise not received, the Company may suspend or terminate access to paid features until payment is successfully completed.

8. Automatic Monthly Renewal

All subscription plans renew automatically on a monthly basis unless canceled by the User before the next billing date.

By subscribing, the User expressly acknowledges and agrees that:

the subscription is recurring;

the selected payment method may be charged automatically each month;

it is the User’s responsibility to cancel the subscription before the next renewal date if they do not wish to continue.

Information regarding price, billing cycle, renewal, and cancellation must be presented clearly before checkout under EU consumer law, especially for distance contracts and digital services.

9. Cancellation by the User

The User may cancel their subscription at any time by using the available billing or account management tools, where provided, or by contacting [email protected].

Unless otherwise expressly stated:

cancellation prevents future renewals only;

cancellation does not affect the current billing period already paid for;

the User will retain access to the subscribed plan until the end of the current paid monthly period, unless the account is suspended or terminated under these Terms.

10. No Refund Policy

Except where required by mandatory applicable law, all payments are final and non-refundable.

This means that, unless otherwise required by law:

no refunds will be issued for partial months of service;

no refunds will be issued if the User cancels after a renewal has already been processed;

no refunds will be issued for unused time, unused features, or reduced usage of the Service.

Nothing in these Terms excludes or limits any mandatory rights available to consumers under applicable law.

11. Consumer Right of Withdrawal

If the User qualifies as a consumer under applicable law and purchases the Service online, they may have the statutory right to withdraw from the contract within 14 days from the conclusion of the contract, unless an exception applies.

Where permitted by law, if the User expressly requests that the Service begin before the expiry of the withdrawal period and acknowledges that this may affect or limit the right of withdrawal once the Service has begun or has been fully performed, the Company may activate the Service immediately.

EU rules require clear pre-contractual information on the right of withdrawal in distance contracts, including digital services.

12. Trial, Beta, and Early Access

The Company may, at its sole discretion, offer:

free trials;

beta access;

promotional access;

early access programs;

limited-functionality plans.

Unless expressly stated otherwise, such offers are temporary, revocable, and subject to additional rules or restrictions communicated at the time of the offer.

Beta or pre-release features may contain bugs, interruptions, reduced functionality, or errors.

13. Acceptable Use

The User agrees not to use SocialBeat:

for unlawful, fraudulent, deceptive, or harmful purposes;

to publish, schedule, generate, or distribute content that is illegal, infringing, defamatory, misleading, hateful, abusive, discriminatory, obscene, or otherwise prohibited by law;

to violate the rights of third parties, including privacy, intellectual property, publicity, contractual, or other rights;

to impersonate any person or entity;

to interfere with, disrupt, damage, or compromise the Service or related systems;

to access the Service in an unauthorized manner;

to use the Service in violation of the rules, terms, or policies of any third-party platforms connected to the User’s account.

The Company may investigate suspected misuse and take any action reasonably necessary, including suspension or termination of access.

14. User Content

The User may submit or make available content, instructions, prompts, text, media, account data, publication settings, campaign materials, or other materials through the Service (“User Content”).

The User retains ownership of their User Content.

However, for the limited purpose of operating and providing the Service, the User grants the Company a non-exclusive, worldwide, revocable, royalty-free license to host, store, process, format, reproduce, transmit, and otherwise use User Content as necessary to provide, maintain, improve, secure, and support SocialBeat.

The User represents and warrants that:

they own or control all rights necessary for the User Content;

User Content does not violate any law or third-party rights;

User Content may lawfully be processed, scheduled, and, where applicable, published through the Service.

15. Generated Content and Automation

SocialBeat may generate content suggestions, captions, drafts, workflow outputs, or automated actions based on the User’s instructions, prompts, settings, and connected accounts.

The User acknowledges and agrees that:

generated content may require review before use or publication;

the Company does not guarantee that generated content will be accurate, lawful, unique, error-free, or suitable for any particular commercial purpose;

publication, scheduling, or automation may depend on external services, APIs, permissions, and third-party platform availability;

the User remains solely responsible for reviewing, approving, and using generated or scheduled content before publication.

If the User activates automation or auto-posting functions, they do so at their own responsibility.

16. Third-Party Services and Integrations

The Service may rely on or integrate with third-party services, APIs, social media platforms, messaging tools, hosting providers, payment providers, or other external systems.

The Company is not responsible for:

the availability, reliability, or security of third-party services;

changes to third-party APIs, pricing, terms, or platform policies;

suspension, limitation, or removal of a User’s third-party accounts;

failures, delays, or interruptions caused by third-party dependencies.

The User is responsible for complying with all terms and rules applicable to any third-party service they connect to SocialBeat.

17. Intellectual Property

All rights, title, and interest in and to SocialBeat, including its software, design, interface, workflows, branding, trademarks, logos, visual assets, documentation, and related materials, excluding User Content, remain the exclusive property of the Company and/or its licensors.

Nothing in these Terms transfers any ownership rights in the Service to the User.

The User may not reproduce, distribute, license, sell, modify, reverse engineer, decompile, or otherwise exploit the Service, except as expressly permitted by law or by the Company in writing.

18. Service Availability

The Company will use reasonable efforts to make the Service available but does not guarantee uninterrupted or error-free operation.

The Service may be unavailable, in whole or in part, due to:

maintenance;

software updates or upgrades;

technical failures;

security incidents;

third-party outages;

force majeure events;

infrastructure or connectivity issues.

The Company may modify, suspend, or discontinue any part of the Service at any time, subject to applicable law.

19. Support

Support requests may be submitted to [email protected].

Unless expressly stated in the relevant plan description or agreed separately in writing, the Company does not guarantee any specific response time, resolution time, onboarding service, or service level commitment.

20. Suspension or Termination by the Company

The Company may suspend, restrict, or terminate access to the Service, with immediate effect, if:

the User breaches these Terms;

payment is overdue, declined, or not successfully processed;

the Company reasonably suspects unlawful, abusive, fraudulent, or harmful use;

continued provision of the Service creates legal, reputational, technical, or security risk;

such action is required by law, court order, or competent authority.

Upon termination, the User’s right to access and use the Service will cease, except where continued access is required by law or expressly allowed by the Company.

21. Disclaimer of Warranties

To the maximum extent permitted by law, SocialBeat is provided on an “as is” and “as available” basis.

The Company makes no warranties, express or implied, regarding:

uninterrupted access to the Service;

merchantability, fitness for a particular purpose, or non-infringement;

compatibility with all devices, browsers, operating systems, or third-party services;

absence of bugs, downtime, errors, or vulnerabilities;

any specific business result, growth outcome, publication result, audience reach, engagement level, lead generation, or revenue increase.

The User uses the Service at their own risk.

22. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of opportunity, loss of data, reputational harm, or business interruption, arising out of or in connection with the use of, or inability to use, the Service.

To the maximum extent permitted by law, the total aggregate liability of the Company for any claim arising out of or relating to the Service or these Terms shall not exceed the total amount actually paid by the User to the Company during the 12 months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

23. Indemnification

The User agrees to indemnify, defend, and hold harmless the Company, its directors, officers, employees, contractors, affiliates, and partners from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

User Content;

misuse of the Service;

violation of these Terms;

violation of applicable law;

infringement of third-party rights;

content published, scheduled, or distributed through the User’s account or connected channels.

24. Privacy

The processing of personal data is governed by the Privacy Policy, which forms an integral part of these Terms.

By using the Service, the User acknowledges that personal data may be processed in accordance with the Privacy Policy and through third-party service providers used to operate the platform.

25. Changes to the Service and to These Terms

The Company may update or amend these Terms from time to time for legal, regulatory, commercial, operational, or technical reasons.

The most current version will be published on the website and will indicate the date of the latest revision.

Where required by applicable law, the Company will provide appropriate notice of material changes. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the revised Terms.

26. Governing Law

These Terms are governed by the laws of Italy, without prejudice to any mandatory consumer protection rights that may apply under the law of the country in which a consumer has habitual residence.

27. Jurisdiction

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Naples, Italy, except where mandatory law provides otherwise, including in relation to consumers.

28. Contact

For any questions regarding these Terms, billing, cancellations, or the Service, users may contact:

JEG SERVICES SRL
Email: [email protected]

[email protected]